Moneypenny isn’t an ‘all or nothing’ solution - we’re here to support the way you like to work. Companies use us in one of three different ways:

1. On-going support: depending on how you work, we will be in the background looking after the calls your team can’t get to or we will act as your full-time receptionist. We support the majority of our clients in this way.

2. Short-term cover: whether for an away day or shut-down period, or simply because your receptionist is away on holiday, you can use our services for a certain period of time. You will ensure that your business still captures every call and your clients are being cared for, even though your regular team are not in place.

3. Disaster recovery / Business continuity: Once we have your company details and staff contact details on our system we can take your business’ calls at a minute’s notice. On your instruction regarding a disaster situation, we will liaise with your network provider (e.g. BT, NTL) to route calls to Moneypenny, calls will be handled as if by your in-house reception and callers, or their messages, will be put through to your staff’s mobiles, home numbers or emails. Your callers will be unaware of any disaster and business by phone will continue unhindered.