A few questions and answers.

Can we divert calls from different locations to my Moneypenny number?

You can divert as many locations as you like to the same number.

How do we divert our calls to Moneypenny?

Using standard BT features or features within your phone system. We’re on hand to guide you through the entire process.

Does Moneypenny keep a log of past messages?

Yes, and we use it regularly. If you have a caller who rang three months ago we will know who they spoke to, what the call was regarding and all their contact details before we even answer the call. This same information is available to you at any time via ‘Moneypenny Online'.

If you divert put calls through to us, how much does the call cost?

You are charged by the minute at the standard BT rate. You pay no more than if you were to return the call yourself.

Are there any long term contracts?

No - Moneypenny understands you don't want to be tied into a long-term contract. After the trial there is a three-month minimum contract and thereafter we require one month's notice to close your account from the date of your next invoice.

What format can you accept diaries and documents in?

All PAs are on PC's running Windows. They have the latest version of Microsoft Office (including Word and Excel) on their desktops. Your PA will not refer to your diary directly while on the phone. She will put relevant information into your on-screen diary that she refers to for every call.

Can you receive faxes on my behalf?

Yes. Each fax is treated as a message and forwarded to you via email as a PDF file (which can be opened on any PC or MAC).

How does Moneypenny know who the call is for?

You are given a 'divert' number that is unique to your business. Any calls received on that line will 'pop' your screen and the call will be answered in your company name.

Are all our calls answered by Moneypenny when we divert them?

It's up to you - you control your divert facility. You can choose just to send engaged or unanswered calls to Moneypenny, or both. Or you might choose to send all calls to Moneypenny.

If Moneypenny is on the phone to one of my callers and a second caller rings, does that caller get an engaged tone?

No. There is no limit to the number of calls that can be diverted simultaneously.

If we are expecting to be very busy for a limited period, can we take advantage of the discounts for high call volumes?

Yes. You can change to a different payment scheme. You must inform Moneypenny prior to the sending out of your next invoice.

What happens if our Moneypenny PA is on the phone when one of our calls comes in?

Your call is passed to one of her team of three. That person has all your information in front of her prior to answering the call. If she cannot answer the enquiry, the call will be passed back to your PA as soon as she is free.

What happens out of hours?

If you want to send calls to us out of hours, from 6pm until 8.30am the next morning your calls will divert to our voicemail system where your Moneypenny PA has recorded a personalised greeting message for you. You choose how your voicemails are handled - either checked by Moneypenny each morning, to be written up and sent to you as a message, or an email sent to you with the message attached as a WAV file for you to play back on your own computer. Extended evening and weekend call handling is available if required.

Where are the PAs based?

All Moneypenny PAs are based in our office in Wrexham, near Chester. You are welcome to visit at any time and meet the team.